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General conditions of Sale
The offer and sale of our products on our website (www.glicoitaly.com) are regulated by these general conditions of sale. The products purchased on the website www.glicoitaly.com are sold by Glicoitaly s.r.l.s., VAT number and tax code 01575090053, with registered office in Italy,Via Aro’ 34/36,14100 Asti (AT). You can obtain any information to Glicoitaly through email info@glicoitaly.com , where you can find information about orders and shipments, about refunds and the pay for the purchased products on the website. For any further information, we suggest you to consult the sections: General Terms of Use, Privacy Policy, Right of withdrawal. 1.Commercial Policy 1.The seller offers for sale, on the website, the products and and it carries out its activities of electronical trade towards exclusively its end users, whom are “consumers”. 2.When we talk about “consumers” we refer to any natural person who operates on our website with a purpose that is not related to his commercial, business or professional activities eventually performed. If you are not a customer we invite you to abstain in concluding commercial transactions through our website. 3.Considering its commercial policy, the seller reserves the right to not process orders that do not comply to its own commercial policy. 4.These General Commercial Conditions of Sale regulate exclusively the offer, forwarding and the acceptance of purchase orders on the website between the website users and the seller. 5.The General Conditions of Sale do not regulate the provision of services or the sale of products by other parties, except the real seller, provided from the site through links, banners or other hyperlinks. We recommend you, before forwarding orders and purchasing products and services from other parties different from the seller, to verify their Sale Conditions, because the seller is not responsible of the service supply by a third party different from the seller and the conclusion of electronic commercial transactions between the website users and third parties. Conclusion of the contract with Glicoitaly 1.For the conclusion of the purchase contract of one or more products on the website, you should complete the form of order in electronic format, that will be transmitted electronically by the seller, following these instructions: 2.Before proceeding the purchase of products, through the transmission of the order form, please read carefully the general conditions of sale and the information on the right of withdrawal, and to print a copy through the print command and to store and play a copy for your own personal use. We will provide a summary of each ordered product with its own price (including all taxes and applicable fees), the means of payment with which you can utilise to pay the product, the delivery mode of the purchased products, the complaint handling mode by the professional person, the cost of shipping and delivery, geographical address and email of the seller the date on which the seller agrees to deliver the goods. If applicable to the purchase you will be informed, in case of withdrawal, you will have to bear the cost of returning products, provided by the clearing house and trade of Asti. 3.In the order form, immediately appear before the conclusion of the purchase contract, we will provide you the essential information about the characteristics of the every ordered product, its price (including all taxes and applicable fees) and the shipping costs (including any extra costs incurred by you by choosing another typology of delivery or a quicker one than the standard we offer). The contract is concluded when the seller receives, electronically , your order form, After correcting the data related to your order. 4.The order form will be filed in our database for the time required to process orders and in accordance with law terms. You can access your order form by consulting the section “My Order”. 5.At the time of submitting the order form you will be informed that such forwarding implies the obligation to pay the price. Before proceeding the submission of the order form, you will be asked to identify and correct any data entry errors. 6.It will be there a list of order and personal data and the confirmation of everything. 7.Concluded your contract, Movi will carry your purchase order. 8.The seller may not carry out your purchase orders without sufficient guarantees of solvency or which are incompetent or incorrect in case of unavailability of the products. In these cases, we will inform you by email that the contract is not concluded and that the seller has not carried out your purchase order specifying the reasons. If the products on the website are no more available or for sale at the moment of your last access to the website, or else at the time of sending the order form, the seller will inform you, promptly and within 30 days from the day after you made the order to the seller,the unavailability of ordered products. In case of placing of the order and payment of the price, the seller will refund you, without delay, what you have already given in advance and the contract will be considered 'solved. 9.By submitting an order form, you unconditionally accept and undertake to observe, in relations with the seller, those General Conditions of Sale. If you do not agree with any of the terms reported here in the General Conditions of Sale, please do not submit your order form to buy products from our website. 10.By submitting an order form, you confirm to know, understand and accept the General Condition of Sale and further information kept on the website, also through links, including General Condition of Sale, Privacy Policy and the Disclosure of the Right of Withdrawal. 12.Please remember that the product you buy is destined only to the country where you have placed your order, therefore, if you decide to place the product in a different country, you are responsible for this placing, and you are required to comply with regulations and restrictions applicable both for the export from the country in which you have bought the product, and the import to the other country . Glicoitaly disclaims any liability from now. Guarantees and indications of the prices of products. 1 The website offers for sale only high quality products. 2 The essential characteristics of the products are present on the site, within each product details, the images and the colours of the products shown may not exactly correspond to the real ones because of the internet browser or the used monitor. 3 The prices of products may be subject to change. Make sure of the final sale price before sending the relevant order form. 4 The purchase requests from countries which are not included among those displayed will not be accepted by the seller. 5 The seller, in the event of exercise of your right of withdrawal, has the right to not accept the return or not fully repay the amounts paid for the purchase, in relation to those products that have been altered from their original status or have been damaged. Payments 1 For the payment of the price of products and their shipping and delivery costs, you must follow one of the modalities indicated in the order form. In any case you will be charged of superior costs actually incurred by the seller, in relation to the payment instrument you've chosen. 2 When paying by credit card, financial information (for example, the number of credit / debit card or its expiring date) will be forwarded by encrypted protocol to www.glicoitaly.com or to other banks, which provide the electronic payment services remotely, without the access to third parties. This information will never be used by the seller if not for complete procedures relating to your purchase and issuing refunds in case of any returned products, as a result of exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police the commission of fraud on the website. The price for the purchase of products, shipping and delivery costs, as indicated in the order form, will be debited on your current account when the shipment of the purchased products occurs. Promotional codes 1 The promotional code is a custom code, allowing you to get a discount on purchases made on the website. 2 The promotional code box is displayed on www.glicoitaly.com : after you've placed items in the shopping cart, enter your code in the Promotional Code box and click on Recalculate. A Limitations on the use of the Promotional Code 1 The Promotional Code is used only once, unless rendered 2 The Promotional Code may not be converted into cash in any way. 3 It will not be possible to use more than one Promotional Code in the same order. 4 The Promotional Code will be applied only on one item per order. 5 The Promotional Code will be applied to items whose sale value is at least 1 Euro more than the value of the code. 4 If for some reason you are not satisfied with your order, you can make the article on which you have applied the Promotional code following the standard return process. Once your return has been accepted, its code will be reactivated with its original value. The difference of expenditure that you incurred to purchase the article will be credited to you according to the procedures and the deadline for the normal refund procedure. 6 Shipping and delivery of products. 1 To learn about the specific mode of shipment and delivery of products, go to the Shipping Section, within the Customer Service area. Please pay attention to the information in this section because the information contained here shall form an integral and essential part of these Conditions of Sale, and therefore, they believe you understood and accepted these information at the time of transmission of the order form. 7.Customer service 1 You can request any information through our customer support services at the e-mail info@glicoitaly.com ,on the homepage under the heading Contacts. 8 Right of withdrawal 1 You have the right to terminate the contract with the seller, without penalty and without specifying the reason, within 14 days from the day of the receive of goods purchased on the website. In some specific cases, duly reported in the Right of withdrawal section, it will be possible to change the selected product with another one. 2 To cancel the contract you must send a statement of withdrawal and the burden of proving the proper and timely exercise of the right of withdrawal, it will encumber on you. 3 Once you had withdrawn from the contract, you will have to return the products to the seller delivering them to the carrier for shipment (or any other systems) within 14 days since you have communicated to the seller your decision to withdraw from the contract. 4 the only expenses charged to you are to return of the purchased products, unless the seller has expressly exempt you from such expenses when buying the products. 5 The payment of postage for Shipping fees are at your expense as well as the responsibility in case of loss or damage of goods during transport, which is due to a negligent choice of the carrier and / or the delivery mode. The right of withdrawal, besides compliance with the terms and methods described, is exercised properly if it also fully meets the following conditions: 1. Explicit statement of your decision to withdraw from the contract within 14 days from the receivement of the products. 2. The products must not be used, worn or washed 3. Products must be returned in their original packaging (if you want to give a kit back, you have to return all the items that make it up). 4. The returned products must be delivered to the shipment (or another method) within 14 days from the date on which you provided to the seller of your decision to withdraw from the contract. 5. If the right of withdrawal is exercised following the modes and the terms specified in this paragraph, the seller shall refund the already paid amounts for the purchase of the products according to the procedures and terms provided. 6. The money will be refunded as soon as possible and, in any event ,within 14 days from the date on which the seller has been aware of the exercise of your right of withdrawal, we will provide to activate the refund procedure,after verifying the proper execution of the terms and conditions above, as indicated in paragraph. 7. If there are no compliance with the conditions of your right of withdrawal (letters a. and e) and of the paragraph 7 above, you will not be entitled to the refund of sums already paid to the seller. Within 14 days from sending the email in which you will be communicated the non- acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the seller, giving the communication to the same seller, according to the modalities you will be notified of. Otherwise, the seller will keep the products in addition to the sums already paid for their purchase. When the conditions of the preceding paragraph are not respected, you will not be entitled to the full repayment of the sums already paid to the seller. You will be responsible for the diminished value of the returned products, resulting from any use other than that authorized by the seller in order to allow you to accept the nature, characteristics and functioning of such products. In this case, from the reimbursement provided will be detucted a percentage between 10% and 90% of the amount you paid to the seller for the purchase of the returned products, as you will be' specifically notified, via email, by the seller. Within 14 days of sending the email in which you will be communicated the amount deducted from the refund, you can choose to get back at your expense the products in the state in which they were returned to the seller, giving notice to the seller himself, according to the modality that you will be notified of. In the contrary case the seller can keep the products and an amount equivalent to the percentage deducted on repayment. Refund times and methods 1 After returning products, the seller has to make determinations in respect of conformity of the same conditions and time limits specified in paragraph 8. In the event that the checks are successfully concluded, the seller shall send you by e-mail, the confirmation of the acceptance of the products returned in this proper way. In the event that the positive verification fails, the seller shall inform you, via email, the finding of the existence of a decrease in value of the returned products, arising from your failure to comply with the conditions. Simultaneously the seller shall also communicate you the amount that will be deducted from the sum you paid for the purchase of the returned products, or alternatively the possibility of having back, at your expense, the products in the state in which they were returned to the seller, as provided in the preceding paragraph. 2 Regardless of the payment type you used, the refund, whole or in part, and is activated by the seller as quickly as possible and in any event within 14 days from the date on which the seller and has became aware of the exercise of your right of withdrawal after the proper execution of the right of withdrawal and verification of the returned products. 3 The seller runs the refund using the same payment method you used for the purchase of the returned products unless you have expressly agreed with the seller to use a different payment method and provided that you do not incur any additional cost as a result of the repayment. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the refund of amounts, in the event of exercise of the right of withdrawal, it will be performed by the seller. However, towards who made the payment. 4 the value date of crediting is the same as the charge: you will not undergo any loss in terms of bank interest. 5 For the return of the products will be charged to you the shipping charges, here including the responsibility in case of loss or damage to products. Shopping voucher 1 If you desire, as an alternative to a refund to your credit / debit card, PayPal account or bank account you indicated at the time of exercising the right of withdrawal, you can choose to receive reimbursement through a shopping voucher of the same value of the reimbursed amounts. 2 if you want to receive the voucher, as an alternative to direct refund to your card, PayPal account or bank account you have indicated, you will need to notify it to us by email. 3 the amount refunded will be credited when the returned products will be accepted by the seller, and together with the issuing of the voucher you will receive a confirmation email that also will indicate the relative value. 4 The voucher will be used either completely or in part, according to the value of the order and subjected to availability, to make purchases on the website. Privacy Policy 1 You can get information on how we process your personal data by clicking on Privacy Policy. Applicable law and disputes resolution. 1 The general sales conditions are governed by Italian law and in particular by Legislative Decree No 6th September 2005 No.206 of the Consumer Code in Chapter 1 of “Consumer rights in contracts”, with specific reference to legislation on distance contracts and by Legislative Decree No 9th April 2003 No. 70 on certain aspects of electronic commerce. 2 In the event of dispute between the seller and each end user, arising from the General Conditions of Sale, the seller guarantees, from now on, the full agreement and acceptance of the conciliation service provided by the Chamber of Arbitration of the Chamber of Commerce of Ast. Editing and update 1 Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication on the website. 2 The offering for the sale of products on our website (www.glicoitaly.com) are governed by these Terms of Sale. Products purchased on www.glicoitaly.com web site are sold by Glicoitaly s.r.l.s. VAT and tax code 01575090053, with registered office in Italy, via Aro’ 34 / 36, 14100 Asti. You can ask any question to Glicoitaly through email info@glicoitaly.com, you will find information on orders, shipping, refunds and returning products purchased on the Site.For any other information, go to the sections: General Conditions of Use, Privacy Policy and Right of withdrawal. 1. Commercial Policy 1. The Seller offers products for sale on the Website, and carries out its e-commerce activities available exclusively to its end users that are called "consumers." 2. When we talk about "consumer", we mean any natural person acting on the Website for purposes not related to his trade, business or professional activity. If you are not a "consumer", please refrain from concluding commercial transactions via the Website. 3. In view of its commercial policy, the Seller reserves the right not to accept orders from anyone other than the "Consumers" and any orders that do not comply with its trade policy. 4. These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on the Website among users of the Website and the Seller. 5. Terms and Conditions of Sale do not regulate the supply of services or sale of products by parties other than the Seller that are present on the site through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services by different parties from the Seller, to check their conditions of sale because the seller is not responsible for the provision of services by third parties other than the Seller, or the conclusion of transactions of e-commerce between users of the Site and third parties. 2. Conclusion of the contract with Glicoitaly 1. To conclude the purchase of one or more products on the site, you will need to fill out the electronic order form and will be sent to the Seller, via computer, following the relevant instructions. 2. Before proceeding with product purchase by transmitting the order form, please read the General Conditions of Sale and the General Information on the Right of Withdrawal, print a copy using the print option and to save or reproduce a copy for your own personal use. We also provide an overview of each product ordered and its price (including all applicable fees and taxes), the type of payment that you can use to buy each product, terms of delivery of the purchased products, the complaints are handled by the professional, shipping costs and delivery; and the references and geographical address and email of the Seller and the date by which the seller agrees to deliver the goods. If applicable to the purchase, you will be informed that in case of withdrawal, you will need to bear the cost of the returning products. You will use the conciliation service, independent and institutional, provided by the Chamber of Arbitration of the Chamber of Commerce of Asti. 3. In the order form, immediately appear before the conclusion of the purchase contract, we will provide summary information about the main characteristics of each product ordered, the price (including all applicable fees and taxes) and shipping costs (including any additional costs incurred by you for choosing a type of delivery and different and / or more rapid delivery of the standard). The contract is concluded when the Seller receives, via computer, your order form and after verifying the accuracy of data relating to your order. 4. The order form will be filed in our database for the period of time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order. 5. At the time of submitting the order form you will be notified that such submission implies the obligation to pay the price quoted. Before submitting the order form, you will be asked to identify and correct possible input errors. 6. There will be a summary of the order and personal data and confirmation of everything. 7. When the contract is concluded, Movi will process your purchase order. 8. The Seller will not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases we will inform you by e-mail that the contract has not been executed and that the Seller has not carried out your purchase order specifying the reasons. If the products displayed on the Website are no longer available for sale at the time of your last access to the site or sending the order form, it will be the Seller communicate, promptly and in any event within thirty (30) days from the day following that on which you submitted your order to the Seller, the unavailability of the products ordered. If the order form and payment of the price submission, the seller will refund, without undue delay, as you the sum paid and the contract will be terminated by the parties. 9. By submitting the order form, you unconditionally accept and undertake to observe in relations with the Seller, these Conditions of Sale. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit your order form for the purchase of products on the Site. 10. By submitting an order form, you agree and accept the Terms and Conditions of Sale and further information contained on the website, also through links, including the General Conditions of Use and Privacy Policy and Information on the right of withdrawal. 11. We remind you that the product you buy is exclusively the country in which you place your order; Therefore, if you decide to place the product in a different country, you're responsible for placing and you are required to follow the regulations and restrictions applicable both for export from the country where you purchased the item for import in the country you intend to take it. Movi disclaims any responsibility from now on. 3. Warranties and Indication of Product Prices 1. On the website we offer for sale only high quality products. 2. The essential characteristics of products are shown on the Website within each product page. The images and colors of products offered for sale on the Website may not exactly correspond to the real effect of the Internet browser or monitor used. 3. The prices of products may be subject to change. Make sure of the final sale price before sending the relevant order form. 4. The purchase requests from countries not included among those displayed will not be accepted by the Seller. 5. The Seller, in case of exercise of your right of withdrawal, is entitled not to accept the return or not fully repay the amounts paid to acquire, in relation to those products that have been altered from their original status or that have been damaged. 4. Payments 1. For the payment of the price of products and their shipping costs and delivery you can follow one of the procedures indicated on the order form. Under no circumstances there will be charged more than those fees that actually incurred by the Seller in relation to the payment instrument selected by you. 2. In case of payment by credit card, financial information (eg, the number of credit / debit card or the expiration date) will be sent by encrypted protocol to www.glicoitaly.com or other banks, which provide the remote electronic payment services, without third parties, in any way you have access. Such details will not be used by the seller except for performing the procedure relevant to your purchase or issuing refunds in case of any returns, as a result of exercise of your right of withdrawal, or if it becomes necessary prevent or report to police the commission of fraud on the Site. The price for the purchase of products and shipping and delivery costs, as indicated in the order form, will be debited from your account at the time of shipment of products purchased. 5. Promotional Codes 1. The Promotional Code is a custom code, allowing you to get a discount on purchases made on the website. 2. The Section of the Promotional Code displays www.glicoitaly.com: after you've placed items in your shopping cart, enter your code in the Promotional Code box and click on Recalculate. 1. Use of the Promotional Code Limitations: 1. The Promotional Code can be used only once, unless rendered; 2. The Promotional Code cannot in any way be converted into cash; 3. You will not longer use the Promotional Code in the same order; 4. The Promotional Code will apply to one item per order; 5. The Promotional Code will only apply to items whose sale value exceeds the value of at least 1 Euro of the voucher. 6. If for some reason you are not satisfied with your order, you can make the article on which you have applied the Promotional Code following the standard return process. Once your return has been accepted, its code will be restored to its original value. The difference of expenditure that you incurred to purchase the article you will be credited in the manner and terms provided for normal refund procedure. 6. Shipping and delivery of products For specific delivery methods and delivery of products, go to the Shipping section, within the Customer Service. Please pay attention to the information in this section because the information it contains form an integral and essential part of these General Conditions of Sale and, therefore, it is considered to be completely understood and accepted at the time of transmission of the order form. 7. Customer Care 1. You can ask any information through our email support services info@glicoitaly.com to the voice Contact us on the home page. 8. Right of withdrawal If you desire, you can take advantage of the right of withdrawal as prescribed. To see how to apply it, you can access directly from the page Right of withdrawal. 11. Privacy Policy 1. You will find information on how we process your personal data by clicking on Privacy Policy. 12. Governing law and dispute resolution. 1. The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No 6th September 2005, No.206, on the Consumer Code in Chapter I” The consumer rights in contracts”, with specific reference to legislation on distance contracts and by Legislative Decree, 9th April 2003., NO.70 on certain aspects of electronic commerce. 2. In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller warrants, from now on, the full agreement and acceptance of the conciliation service provided by the Chamber of Arbitration of the Chamber of Commerce of Asti, which allows to reach a satisfactory agreement, with the help of a competent and neutral conciliator, in a friendly and safe way, on the Internet. For more information on RisolviOnline regulations or to send a conciliation request go to risolvionline.com. 13. Editing & Update 1. The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication on the Website.